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OpenVPMS Printing from the cloud - No suitable print service found issue with reminders

Submitted by Guest on Thu, 02/07/2015 - 17:08
in

Hello - we are currently running OpenVPMS on and Ubuntu server hosted on Amazon AWS.

 

We have an error with our reminders at the moment.  Some of our reminders have an A4.odt document attached.  Whenever we run a batch of reminders, we come across two faults.

 

1. it takes a long time - c. 10mins to run 30 reminders.  However, the SMS and emails work, but the "postal" reminders do not.

2. Possibly related to 1 - we get an error saying that "no suitable print service was found".  Based on previous posts, I think this could be down to one of two issues: either open office is not starting correctly to handle the .odt document, or because I have not defined a default printer in CUPS on the Ubuntu server.  Given that our server is at a remote location, all I want is a PDF generated for those reminders that need printed.  Anyone got a solution to this?

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Re: OpenVPMS Printing from the cloud - No suitable print ...

Submitted by tanderson on Fri, 03/07/2015 - 11:24.

I suspect the biggest bottleneck with reminders is using OpenOffice to print .odt and .doc reminders. JasperReports should print much faster.

Regarding the "No suitable print service was found". This error is raised by JasperReports when it cannot locate a suitable print service for the template being printed.

If you can print other JasperReports (e.g. invoices), then it probably indicates that there is a JasperReports reminder template with an incorrect printer assigned.

If you can't print any JasperReports templates, then try configuring a default printer in CUPS.

There is no facility to generate PDFs of reminders instead of printing them. The alternative would be to export them, and then do your own mail-merge.

-Tim

Re: OpenVPMS Printing from the cloud - No suitable print ...

Submitted by ck234 (not verified) on Fri, 03/07/2015 - 21:07.

OK - so have I got this right?

 

I thought that in order to create a "reminder" template, you need to attach a document.  This is necessary even if you just want to send an email or an SMS, just in case the client only receives posted letters.

Is this the case?  Or can you create a "reminder" template without attaching a document?

Following this point - can the document be a .odt OR a .jrxml format?

 

Cahir

Re: OpenVPMS Printing from the cloud - No suitable print ...

Submitted by tanderson on Sat, 04/07/2015 - 10:04.

You must always provide a document or the reminder will be skipped.

The document can be .doc, .odt or .jrxml.

-Tim

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